Frequently Ask Questions

  1. How to buy?

    2. Step 1 - Registered as a member for FREE

    Step 2 - Browse the categories and select the item, add to your shopping cart and proceed to check out.

    Step 3 - Select the payment mode and follow the payment guideline to complete your order. Once the order is completed, you will receive a Thank You Letter from us to confirm your order. Once the payment is received, we will post your order next working day. We will follow with an email to inform you that your purchase has been sent on which date. If you selected to send your order via Registered mail, trucking number will be sent to you when the parcel is delivered.

    A simple 3 steps and your order is done.

  2. Can I order through phone?

    3. Yes, you can order through phone. Before we process your order, we need you to sign agreement form to authorize us to process the order on your behalf to avoid misunderstanding or dispute in the future.

  3. How often do you have new arrivals?

    4. To upkeep our customers on latest fashion trend, we will update or add new items every week or every two weeks.

  4. 1.What forms of payment do you accept?

    5. We accept payment via Paypal (visa/master/debit card) , bank transfer and cheque ( cheque payment only apply to local customer).

  5. What are your sizes and how do I determine the sizes to order?

    6. You can refer to the size chart as guide line.

  6. If we are unsatisfied with the item , can I return?

    7. Yes, you can refer to our return policy. Click here to view

  7. If the item arrived in damage condition, can we exchange?

    8. Yes, you can exchange subject to stock availability. If we do not have the stock, the options are:

    1. we will make a refund to you.

    2. Alternatively you can choose to exchange with other items and we will bear the shipping cost for damage item exchange. Click here to view our Exchange Policy.

  8. How is the quality of your goods?

    9. Please be rest assured that, all products are checked for defects and QC before deliver to customers. They will be 5 – 10% variation in colors due to the monitor displayed.

  9. What is the shipping rate?

    10. All items will be sent via SingPost standard mail/airmail (non-guarantee on loss mail). Registered mail is optional (100% guarantee and secured). If you need the order urgently, speed post or Express mail is also available. You can view the details of the rate here.

  10. Have Question to ask?

    11. Email us at : contact@mystyleport.com we will responds to you within 48 hrs.